Smiling Friends Inc. is a tiny firm whose major objective is to bring happiness and also make individuals smile. The series follows the day-to-day lives as well as accidents of its agents, the careless, negative Charlie, and also the joyful, positive Pim, as they try to comfort and comfort the distressed people who call their firm's hotline. They receive apparently easy demands however the jobs turn out to be much more complex than they appear, making it challenging to bring joy to the globe.